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Privacy Policy

Effective Date: 21 June 2023

At The High Street Group Pty Ltd ABN 76 677 472 427 (referred to as "we," "us," or "our"), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

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1. Collection of Personal Information

We may collect personal information necessary for providing our services, including but not limited to:

  • Name

  • Contact details (e.g., email address, phone number, physical address)

  • Identification documents (e.g., driver's license, passport)

  • Financial information (e.g., bank details, asset valuations)

  • Details about your luxury assets (e.g., type, estimated value)

We collect this information through:

  • Online forms on our website

  • Direct interactions (e.g., phone, email)

  • Third parties (e.g., valuation specialists)

Sensitive Information: We only collect sensitive information with your consent and when it is directly relevant to our services.

2. Use of Personal Information

We use your personal information for the following purposes:

  • Assessing your loan application

  • Communicating with you regarding our services

  • Verifying your identity and ownership of assets

  • Conducting valuations of collateral items

  • Complying with legal and regulatory requirements

  • Improving our website and customer experience

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Valuation specialists or appraisers for luxury assets

  • Financial institutions and service providers assisting with loan processing

  • Legal and regulatory authorities when required by law

  • IT service providers hosting or managing our website

We will not sell or rent your personal information to third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include:

  • Secure storage systems

  • Encrypted data transmissions

  • Regular audits and reviews of security practices

If your personal information is no longer required, we will take steps to securely destroy or de-identify it.

5. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to ensure your information is accurate, up-to-date, and complete

To make a request, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.

6. Cookies and Website Analytics

Our website uses cookies to improve user experience and analyze site traffic. By using our site, you consent to our use of cookies. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website.

7. Overseas Disclosure

In some cases, we may store or process your personal information with service providers located outside Australia. When doing so, we ensure that your information is handled in accordance with the APPs and appropriate safeguards are in place.

8. Complaints

If you believe we have breached the Privacy Act 1988 or the APPs, you can lodge a complaint by contacting us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

10. Contact Us

For questions, concerns, or requests related to your privacy, please contact us:

The High Street
Website: www.thehighstreet.com.au
Email: info@thehighstreet.com.au
Phone: (02) 9139 8848
Address: PO Box 179 Ramsgate NSW 2217

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